Who cares about promises
If we want to build a more sustainable model and start fixing the trust between organizations and its users, we need to start investing time understanding one and another. As a client, don’t just buy the product and rely on a governmental institutions to protect you as a client with for example something like GDPR with regards to privacy. Take the time to understand what thrives the company and if you believe them. Where as an organization, respect your mission and open the dialog with your client in a controlled way if you want to change your promise. It will provide feedback that will accelerate your ambitions on the long run.